Why Use VoIP: The 7 Advantages For Your Business
First off, VoIP is an acronym for “voice over Internet protocol”.
This is a technology that gives people the flexibility to communicate through a digital network.
It takes an analog signal, like a phone call, and turns it into digital data that can be transmitted over the Internet.
I’m sure all businesses want to utilize efficient and cost-effective communication tools, so it’s not uncommon for many companies to come across the VoIP system.
Let’s take a look at the advantages the system provides for business communication.
While so much work is done through the Internet and network communication, phone calls are still a major part of day to day communication.
The issue with traditional desk phones are the limitations they pose on companies looking to advance their productivity.
Those old desk phones are pricey and don’t leave much wiggle room for up-scaling the direction of business.
With the VoIP system, you have plenty of wiggle room to expand your communications using simple Internet connections.
There are several advantages the voice over Internet protocol holds over the traditional phone system.
Let’s take a look at those advantages below!
Check it out: How To Introduce New Technology Into The Workplace
1. Cost Effective
Just as the name itself suggests, the system uses Internet instead of phone lines to make calls.
The data is assembled and sent over the network.
Unlike, the costs associated with typical desk phones…which really add up.
From setup, installation, maintenance, and repairs traditional desk phones can become expensive the older the equipment is.
With VoIP, you save money by cutting costs of installation, and even on phone calls themselves.
A report by Finance Online found the cost savings of a VoIP phone system to be:
90% savings on international calls
75% savings on operational costs
40% savings on local call bills
30% saving on phone bills
$1,200 for each phone line you hav
See also: 5 Myths About Outdated Tech In The Workplace & What It’s Costing You
2. Mobility
You don’t want to miss calls from customers, and this is where the VoIP “find me” and “follow me” feature comes in handy.
This useful tool will send your voicemails directly to your assigned email while you’re on the go.
You can enjoy the mobility required to be productive, without worrying about potentially missing those important phone calls.
From the report mentioned above, the top features and benefits of a VoIP phone system are as follows:
Find Me/Follow Me
Conference Calling
Mobile IP PBX
Handling Phone Calls
Managing Messages
Remote Work
Check it out: Hosted VoIP Technology: Why Do Businesses Need To Shift Infographic
3. Legacy Technology
Not to worry, using the VoIP system doesn’t have to be the end of all the ways you traditionally communicate in the office.
In fact, when it comes to faxing documents, the system actually makes it much easier and cheaper for you!
Virtual faxing is one feature of the VoIP technology.
Sure, sometimes faxes are still necessary to share information, but they don’t have to be sent using some monstrosity of a machine that sits in the middle of the office floor.
Without the loud machinery, you can send faxes by using the email accounts associated with the VoIP system.
4. Customer Interaction
Everyone is on the go, but that shouldn’t stop people from receiving the documents, files, and information they need.
Even important phone calls shouldn’t be missed because someone is away from their desk or traveling.
The VoIP system allows you to choose where your phone calls ring.
If you miss a call at your desk from a customer, the call can be redirected to another device such as a smartphone, tablet, or laptop.
By allowing calls to be directed to other, more mobile devices, you open the opportunity to connect with customers on a more flexible scale.
Check it out: 4 Ways Technology Improves Customer Service
5. Conference Calls
Another feature businesses enjoy about the VoIP system is the ability to create and participate in conference calls.
The downside of a traditional phone system in terms of conference calling is that sometimes you may be paying for additional services in order to host multiple lines from callers for a business conference.
VoIP doesn’t make you pay extra for this simple aspect for business.
Aside from just calls, the system also supports video conferencing.
6. Versatility
Not all businesses are created equal.
Each business needs different tools and resources in order to be successful.
With the VoIP technology, your business can be productive in many ways by utilizing the different features the system provides.
While on a queued call, you have the ability to read some of those voicemails to text messages that are waiting in your inbox.
Or maybe you get an important voicemail that someone else needs to see, you can forward that message to anyone who needs to read it with just a couple clicks.
The features of the VoIP system are flexible enough to grow and go with your business needs.
7. Integration
As a business, you have so many moving parts happening at once.
This can become overwhelming when trying to run a successful and productive company.
Because VoIP is an Internet based system, it communicates and works well with other programs you probably use in the office as well such as Outlook or any other email provider you use.
Check it out: “What Is VoIP? How Does It Work? Video
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